Last updated: September 2026 • Urban Trout (Operated by Skindar Mohd Sideeq)
These Terms of Service govern your access to and use of the Urban Trout website and delivery services. The platform is owned and operated by Urban Trout (Proprietor: Skindar Mohd Sideeq), located in Srinagar, Jammu & Kashmir. By placing an order or using this website, you agree to be bound by these terms.
Urban Trout operates a modern cold-water aquaculture farm in Malabagh, Srinagar and fulfills fresh doorstep deliveries within an authorized 16km perimeter across 4 designated delivery zones from our farm. Orders outside this 16km zone are eligible for live harvest pickup from our Malabagh farm vending center.
• All products offered are farm-fresh harvested to order from our high-tech aquaculture tanks to ensure ultimate freshness and tenderness. • As each Rainbow Trout is a naturally grown fish, the final harvested weight may have minor natural variations from the requested quantity. • The customer will receive an exact weight summary and digital invoice upon catch preparation.
• All prices are quoted in Indian Rupees (₹ / INR) inclusive of applicable taxes unless stated otherwise. • We accept online payments securely via Razorpay Payment Gateway (UPI, Debit/Credit Cards, Net Banking). Because every trout is harvested live to order specifically for each customer, Cash on Delivery (COD) is not supported to prevent dead fish wastage. • Urban Trout reserves the right to revise pricing per kilogram based on seasonal farm yield and feed costs without prior notice.
• Doorstep deliveries are packed in clean, food-grade packaging (two polythenes) and dispatched straight to your kitchen within 90–120 minutes. • Deliveries within our authorized 16km farm delivery zones are fulfilled with free delivery on minimum thresholds (2 kg for Zone 1, 3 kg for Zone 2 and Zone 3, 4 kg Family Pack for Zone 4), with heavily subsidized courier rates on smaller orders. • Detailed terms regarding delivery timelines and zones are governed by our Shipping & Delivery Policy.
• Pre-harvest cancellations are accepted at no charge prior to the commencement of harvesting. • Due to the perishable nature of fresh fish, cancellations or returns post-harvest cannot be accepted unless quality is compromised upon delivery. • For full terms and 5-7 business day refund timelines, please review our Refund & Cancellation Policy.
Urban Trout shall not be held liable for indirect, incidental, or consequential damages arising from unforeseen delivery delays caused by extreme weather, road blockages, or force majeure events in Srinagar.
These terms and any disputes arising from transactions on this website shall be governed by and construed in accordance with the laws of India. The courts of Srinagar, Jammu & Kashmir shall have exclusive jurisdiction over all matters.
For inquiries, disputes, or regulatory concerns, please reach out to our Grievance Officer: • Legal Entity: Urban Trout (Operated by Skindar Mohd Sideeq) • Grievance Officer: Suhail Skindar Sofi • Office: Malabagh, Naseem Bagh, Srinagar, Jammu & Kashmir — 190006 • Phone: +91 70066 04148 • Email: [email protected]
