Last updated: September 2026 • Urban Trout (Operated by Skindar Mohd Sideeq)
When you interact with Urban Trout (operated by Skindar Mohd Sideeq) or place an order for fresh trout, we collect necessary personal details including: • Customer Contact Details: Full Name, WhatsApp mobile number, email address. • Delivery Information: House/apartment details, locality/landmark in Srinagar, GPS coordinates, and 6-digit pin code. • Order Details: Product selections, quantities (in Kg), custom cleaning preferences, and order notes.
Your information is used strictly to provide you with the best farm-to-table service: • Processing, harvesting, and scheduling doorstep deliveries in Srinagar. • Dispatching real-time harvest and order tracking alerts via WhatsApp / SMS. • Responding to customer inquiries and processing customer service or refund requests. • Improving our farm logistics and product availability in your area. • We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
• All online card, UPI, and net banking payments on Urban Trout are securely handled through our PCI-DSS Level 1 compliant payment gateway partner, Razorpay Software Private Limited. • Urban Trout does not collect, process, or store raw credit/debit card numbers, CVVs, card expiry dates, or banking passwords on our servers. • All communication with the payment gateway is encrypted with industry-standard 256-bit SSL / TLS encryption.
• Customer profiles, farm logs, and order records are stored in secure cloud database infrastructure with Row-Level Security (RLS) and strict access controls. • Access is restricted exclusively to authorized operational personnel responsible for fulfillment and support.
By submitting your phone number on our website or checkout form, you consent to receiving transaction-related messages, digital receipts, payment links, and delivery status notifications via WhatsApp and SMS.
In accordance with Indian data protection laws, you have the right to review, update, or request the deletion of your personal data stored with us. To exercise these rights, please email our Grievance Officer at info.urbantrout@gmail.com.
If you have questions regarding this Privacy Policy or wish to raise a privacy concern, please contact our Grievance Redressal Officer: • Operating Business: Urban Trout • Authorized Signatory / Grievance Officer: Skindar Mohd Sideeq • Office Address: Malabagh, Naseem Bagh, Srinagar, Jammu & Kashmir — 190006 • Phone / WhatsApp: +91 84910 06127 (Alt: +91 70066 04148) • Email: info.urbantrout@gmail.com
