Urban Trout
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Logistics & Fulfillment

Shipping & Delivery Policy

Last updated: September 2026 • Urban Trout (Operated by Skindar Mohd Sideeq)

1. Service Area & Delivery Coverage

• Urban Trout provides 100% Free Doorstep Delivery across the entire Srinagar municipal area and all surrounding neighborhoods. • Localities Served: Malabagh, Hazratbal, Habak, Naseem Bagh, Zakura, Lal Bazar, Soura (SKIMS), Bachpora, Illahibagh, Rainawari, Dalgate, Rajbagh, Lal Chowk, Jawahar Nagar, Hyderpora, Sanat Nagar, Bemina, and all other Srinagar pin codes. • Vending Center Pickup: All in-person collections and physical retail orders are fulfilled through our dedicated Live Trout Vending Center in Srinagar.

2. Harvest-to-Order & Delivery Timelines

• Farm-Fresh Quality: Every order is freshly harvested live from our cold-water aquaculture tanks upon order confirmation to ensure maximum freshness and taste. • Rapid Delivery Timeframe: Orders are freshly harvested to order, cleaned/gutted if requested, chilled in food-grade ice, and delivered to your doorstep within 2 hours across Srinagar. • Operating Delivery Hours: Monday to Sunday between 7:00 AM and 10:00 PM IST.

3. 100% Free Shipping & Delivery Policy

• 100% FREE Doorstep Delivery across all Srinagar neighborhoods on every order. • Product pricing includes free bio-thermal cold-chain insulated packaging and food-grade crushed ice. There are zero hidden delivery fees, packing charges, or surprise shipping costs at checkout.

4. Cold-Chain Packaging & Temperature Control

• Freshness is our top priority. Every fish is packed immediately following harvest in food-grade bio-thermal insulated packaging with crushed food-grade ice. • This maintains an unbroken sub-4°C chill chain from our farm tanks directly to your kitchen, ensuring maximum taste, texture, and nutritional value.

5. Order Tracking & WhatsApp Notifications

• Once your order is harvested and handed over to our delivery rider, you will receive an instant dispatch alert and rider contact details via WhatsApp and SMS. • Our delivery agent will contact you on the registered mobile number prior to doorstep delivery.

6. Customer Responsibilities at Delivery

• Please ensure the recipient or a family representative is available at the provided delivery address to receive the perishable package. • We strongly advise transferring the fresh fish into refrigeration (or cooking immediately) upon receipt. • If there is an unexpected delay due to extreme weather or road conditions in Srinagar, our support team will keep you updated promptly.

7. Delivery Support & Inquiries

For questions regarding delivery areas, scheduled orders, or tracking an active delivery: • Helpline & WhatsApp: +91 84910 06127 • Alternate Line: +91 70066 04148 • Email: info.urbantrout@gmail.com • Farm Location: Malabagh, Naseem Bagh, Srinagar — 190006 (Near R P School Girls Wing)